Privacy Policy

Effective date: October 9, 2026 · Last updated: October 9, 2026

Information we collect

When you call us, we receive your phone number and the details you share about your service request. When you use the contact form, we receive the name, phone number, optional email address, service type and message you submit. If you tick the optional text-message box on that form, we also record your choice, the time you made it, and the exact wording you agreed to; if you leave the box unticked, we record that you did not opt in.

How we use it

We use your information to respond to your request, dispatch service, provide quotes, and keep basic records of completed work. If you opted in to text messages, we also use your mobile number to send appointment confirmations, appointment reminders, and scheduling updates about the service you requested. We do not sell or rent your personal information to anyone, and we do not send marketing or promotional text messages.

Who processes it for us

This website is hosted by Vercel Inc., which records standard server logs including IP address and request time. Our domain name system and the bot check on the contact form are provided by Cloudflare, Inc., which receives the network and browser request needed to serve the site and to run the check. Contact-form messages are delivered to our email by Resend, our transactional email provider, and are stored in our email accounts. Web fonts are served by Google Fonts, which receives the request as part of loading the page. Page-view counts are processed by Vercel Web Analytics, described below. If we send you a text message, it is transmitted by a mobile messaging provider acting only on our instructions.

Phone calls

Standard call metadata (caller ID, time of call) is visible to us like any business phone line.

Text messages and your mobile number

Text messages are an optional service you choose on the contact form, about the locksmith service you requested: appointment confirmations, appointment reminders, and scheduling updates. Message frequency varies. Message and data rates may apply depending on your mobile plan. Your mobile number and your text-message opt-in are never sold or shared with third parties or affiliates for marketing or promotional purposes. We share them only with the service providers that act on our behalf to operate this service, to maintain our consent records, and to deliver these communications, and never for their own marketing or promotion. Supplying your phone number does not opt you in by itself, and agreeing to texts is not a condition of buying anything from us. You can opt out of text messages at any time by replying STOP or by asking us to stop.

Advertising & analytics

We use Vercel Web Analytics to count page views and see which pages people find useful. It sets no cookies, does not follow you across other websites, and does not build a profile of you. It records a page address, a referring site, and coarse device and country information, all of it aggregated rather than tied to you personally. We run no advertising pixels and no cookies of our own. If we add conversion tracking for Google Ads in future, we will update this policy before it goes live.

How long we keep it

We keep what you send us only as long as we need it to answer your request, dispatch and document the work, and meet our legal and tax obligations, and then we delete it. Text-message consent records are kept for as long as we might send you texts and for a reasonable period afterward, so we can honor your opt-out and demonstrate that you consented.

Your choices

You can ask us to delete your contact information and text-message consent record at any time by emailing contact@romoslocksmith.com or calling (915) 209-2287. To stop text messages, reply STOP to any message or ask us directly; see our SMS Terms & Conditions for details.

Contact

Romo’s Locksmith · El Paso, TX · (915) 209-2287 · contact@romoslocksmith.com · TX Locksmith License #00069672